Client Actions

The next section is the Client Actions section, which consists of Client Action functions and Client Restore function.

Client Actions

This page allows users to perform client actions such as Delete Client group, Delete Spouse, Merge clients.

Delete a Client Group

Make sure we are in the record of the client to be deleted, then select Delete Client Group from drop down list.

The deleted client group will be mark as inactive, and can be restored via Client Restore function.

Note: If there is any sensitive client data to be removed, they need to be removed from the client records as deleting the client group will not erase client information.

Partner the Client groups

This function allows us to join two client groups together as Primary and Spouse.

Make sure we are in the record of the client we would like to be the primary client of the group.

Select Partner option from the Action dropdown list

Search for the partner’s name in the search bar.

Once the partner’s record is highlighted, we can choose from the below to set partner’s new marital status, merge dependents, override custom fields and addresses.

Then click Submit.

Split a Client Group

Splitting the client group is commonly used for separation or divorce, the couple will be split into two separate individual client groups.

Note:

- Joint assets and income will remain in each new client group.

- Any entities in the client group will remain with primary client.

- Any Cashflow and Capital scenarios based on a joint client group will be removed once split occurs, users need to make sure to keep on file of the joint scenarios if they wish as the scenarios will no longer be available after the split.

Users can select new marital status for the client.

Delete a Spouse

Different from splitting the client group, deleting a spouse will mark the spouse individual record as inactive.

Spouse’s income, expenses and holdings under own name will be removed, users can select to keep or remove spouse’s assets, liabilities and insurance.

Then click Submit.

Merge Client Groups

This is typically used when there are duplicate client records for the same clients but different information entered for the duplicate records.

Alternatively, if the client data are identical for both duplicate records or all the details are loaded with one record, users can delete the duplicate record (refer to section 3)

Client Restore

This page allows users to restore previously deleted / archived client groups or individuals.