Introduction
Positions and Teams section of AdviceOS can be used to directly impact how your tasks are allocated across staff members within your organization. To locate this section, navigate to Settings > Task and Workflow Configuration > Positions and Teams.
These directly relate to the ‘Tasks templates’ section of AdviceOS. However, for the benefit of this article you can see the below screenshot, which shows you a number of fields available within the Task Template. These allow you to assign tasks directly to a Position under a specific Team in the business.
Teams
Firstly, you want to create the relevant teams within the business. These are broken up between non-adviser teams and adviser teams. These can be toggled as below.
Every user within your Dealer group or Practice who is classified as an adviser will have their own ‘Adviser Team’ list. You can then assign specific positions to other staff members related to this specific adviser, for example a Client Admin staff member who works directly with that adviser to complete their administrative work.
If you do not wish to group positions to a specific adviser, you have the option to create ‘non-adviser teams, for example, a compliance team in the business. You can press the +Add button to manually create a specific non-adviser team.
Positions
Once the appropriate team has been selected, either the adviser or non-adviser, you will then want to manage the relevant Positions.
In the screenshot below, you can see the Edit pencil which will then allow you to select who is allocated which position. In this example, for any client whose adviser is Christopher any task assigned to ‘Adviser’ will be allocated to Christopher, while any task assigned to the Paraplanner will be allocated to Akansha etc.
When navigating to the task template, you can see that selecting the appropriate team provides you with the relevant positions. This allows you to allocate relevant tasks automatically to staff members in certain roles of the business.