Across the world, governments are changing how individuals approach saving for retirement to avoid potential shortfalls, and the UK is no exception. At the same time, pension providers are looking to understand what incentives, channels and technologies savers want in order to improve engagement and create more positive investor outcomes.

The survey reveals how 2,000 consumers from across the UK interact with their pension provider, what technology they do and don’t have access to, and what could incentivise them to engage more with their retirement planning.

 Key insights include:

• 36% don’t engage with their workplace pension due to inertia and a lack of understanding.
• 75% don’t have access to the most in-demand retirement planning tools, including savings calculators, income estimators and goal trackers.
• 49% would engage more if their pension was accessible through online banking.
• 41% savers are forced to rely on postal communications. 
• 73% want digital advice tools to fill the current advice gap.
• 72% of respondents think a lack of digital advice is blocking their social mobility.

Download our report today.